Perceivable
Content should be available in ways users can perceive.
Accessibility Statement
Accessibility at Oritenga
Oritenga is committed to making oritenga.com usable by as many people as possible, including people who use assistive technologies or alternative ways of navigating the web.
We are continually working to improve the accessibility, clarity and usability of our website. Our approach includes accessible design, meaningful content structure, keyboard support, readable visual presentation and regular testing.
Ongoing accessibility improvement
Our accessibility approach
Four connected principles
We consider how website content can be perceived, operated, understood and supported across different technologies.
Operable
Navigation and controls should work without relying on one input method.
Understandable
Information and interactions should be clear and predictable.
Robust
Content should work across current and evolving technologies.
Accessibility is considered as the website, content and third-party
services continue to evolve.
02
Statement Scope
What this accessibility statement covers
This statement applies to the public pages and content published on oritenga.com and controlled by Oritenga Limited.
It does not automatically cover websites operated by our clients, external websites linked from this site, or every component supplied and controlled by an independent third-party provider.
Oritenga controlled
Included within this statement
Independently controlled
Assessed separately
Covered
Oritenga-controlled pages and content
This statement applies to website experiences that Oritenga publishes and can reasonably review, maintain or improve.
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Public Oritenga website pages
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Oritenga navigation and page templates
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Oritenga-created forms and content
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Portfolio content hosted directly by Oritenga
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Oritenga-created downloadable documents
Controlled and reviewed by Oritenga
Separately controlled
External websites, platforms and services
Oritenga may link to or use services that are operated independently and are not fully controlled through oritenga.com.
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Client Shopify stores
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Upwork and other external platforms
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Embedded third-party services
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External booking or communication tools
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Websites reached through outbound links
Subject to the independent provider's accessibility approach
Important clarification
Client websites have their own accessibility status
Oritenga designs and develops Shopify websites for other businesses, but this statement applies only to oritenga.com. It does not automatically represent the accessibility status of a client's website, theme, app configuration or third-party services.
Standard and Current Status
Our accessibility approach
Oritenga aims to align oritenga.com with the Web Content Accessibility Guidelines, WCAG 2.2 Level AA, as our guiding accessibility standard.
We use this standard to guide decisions about website structure, navigation, readability, interaction and support for assistive technologies.
Guiding accessibility target
WCAG 2.2 Level AA
A recognised framework for making digital content more perceivable, operable, understandable and robust.
Guiding standard
WCAG 2.2
Level AA
Structure
Navigation
Readability
Interaction
This is a guiding target for ongoing improvement, not an accessibility
certification or guarantee that every component is barrier-free.
Current position
Accessibility is an ongoing process
Website accessibility can change when pages, content, themes, apps and third-party services are updated. We therefore treat accessibility as a continuing responsibility.
Standard
WCAG 2.2 Level AA
Our guiding accessibility target.
Current approach
Continuous improvement
Accessibility is reviewed as the website changes.
User support
Feedback welcomed
Accessibility barriers can be reported directly to Oritenga.
Transparency statement
This statement is not a certification
This statement describes our accessibility commitment and current approach. It is not a certification that every page, file or third-party component is completely free from accessibility barriers.
We aim to communicate our accessibility approach in practical, understandable language and provide a clear way for users to report difficulties.
Our standard
WCAG 2.2 Level AA
Our status
Ongoing improvement
Our commitment
Review, respond and improve
Accessibility Measures
How we work to improve accessibility
We consider accessibility across website structure, keyboard use, visual presentation, content and interactive elements.
These measures support our ongoing accessibility approach. They do not mean that every page, colour combination or third-party component has been formally certified as completely barrier-free.
01
Structure
02
Keyboard
03
Readability
04
Content
05
Forms
Structure and navigation
Clear organisation and predictable navigation
We work to organise pages so that users can understand the content, identify important regions and move through the website in a logical order.
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Logical and sequential heading structure
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Semantic page regions and meaningful HTML structure
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Clear and descriptive links
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Consistent website navigation
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A skip-to-content link that becomes visible when focused
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Logical keyboard focus order
Page structure should help both visual users and people navigating
with assistive technology.
Keyboard access
Important actions should not require a mouse
We aim to make important navigation, controls and interactions reachable and understandable for people using a keyboard.
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Important links and controls can be reached with a keyboard
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Keyboard focus indicators remain visible
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Navigation does not rely only on mouse hover
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Interactive elements follow a logical order
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Menus and modal windows can be closed using the keyboard
Visible focus should remain distinct from both the normal and hover
states of an element.
Visual readability
Readable content across screens and viewing preferences
We use typography, spacing, contrast and responsive layouts to support clear reading and interaction across different devices.
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Readable typography, spacing and line height
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Colour contrast is considered during design and review
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Important information is not communicated by colour alone
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Text remains usable when browser zoom is increased
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Layouts adapt to different screen sizes
Navy
Used for normal body text and important information
Green
Used mainly for accents, icons and highlighted elements
Individual colour combinations and controls are reviewed as the
website evolves.
Images, media and content
Information should remain understandable in different formats
We aim to ensure that meaningful visual or audio information is supported by an appropriate text alternative.
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Meaningful images receive useful alternative text
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Decorative graphics are hidden from assistive technology
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Videos include captions when speech is important
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Audio information is supported by text where appropriate
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Content uses direct and understandable language
Alternative text should explain the purpose of an informative image,
not merely repeat its file name.
Forms and interactive elements
Controls should explain their purpose and support correction
Forms and controls should provide enough information for users to understand what is required, complete the action and correct an error.
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Form controls have clear and associated labels
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Required information is clearly identified
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Error messages explain how to correct the issue
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Status and error messages are communicated to assistive technologies
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Buttons describe the action they perform
Accessible form example
Email address
name@example.com
Clear guidance
Labels, instructions and error messages should remain visible and understandable.
Important instructions should not disappear when a user begins
entering information.
Our working principle
Accessibility should be considered throughout the website lifecycle
We review accessibility during design, development and ongoing updates. Changes to content, themes, apps or third-party services may require additional testing and improvement.
Practical Accessibility Features
Ways the website is designed to support different users
Oritenga considers how people navigate, read, understand and interact with the website using different devices and input methods.
The features below describe our practical accessibility approach for Oritenga-controlled pages. Support may vary in independently controlled third-party components.
Navigation
Clear movement through pages and controls
Visual access
Readable and responsive presentation
Content
Understandable information and labels
Interaction
Predictable controls, motion and media
Navigation
Clear ways to move through the website
Navigation and page structure are designed to help users locate information and understand where they are.
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Keyboard navigation
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Visible focus styles
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Skip-to-content access
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Clear page headings
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Descriptive links
Important navigation should remain understandable without relying
only on visual position or mouse movement.
Visual access
Readable presentation across devices
Layout, typography and colour are considered together to support comfortable reading and clear interaction.
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Responsive layout
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Browser zoom support
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Text and background contrast
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No important information conveyed only through colour
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Reduced dependence on decorative animation
Primary text
Clear navy text on a light background
Green accent
Green is used mainly for emphasis and is not intended to be the only
way important information is communicated.
Content
Information with clear meaning and purpose
Content is organised and labelled to help users understand the information and the action available to them.
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Descriptive image alternatives
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Understandable page language
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Consistent section layouts
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Accessible form labels
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Meaningful button names
Clear action example
Contact Oritenga
The button name explains the action instead of using an unclear label such as "Click here."
Decorative graphics should not create unnecessary announcements for
users of assistive technology.
Motion and interaction
Predictable controls without unnecessary distraction
Important interactions should remain available without unexpected sound, forced motion or dependence on one input method.
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No essential interaction based only on hover
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No unexpected audio
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Unnecessary autoplay is avoided
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Important motion can be reduced or paused where applicable
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Sufficiently large interactive targets
Interactive target guidance
Primary controls are designed with usable target size and spacing in mind.
Motion preferences and keyboard access are considered when
interactive components are added or updated.
Current website review
Accessibility features require ongoing checking
These features are reviewed as Oritenga-controlled pages change. Themes, embedded services and third-party components may require separate testing and may not always behave in the same way.
Transparency and Review
Known limitations and areas under review
We continue to review the website and may not yet have identified every accessibility barrier.
Some limitations may also arise when content or functionality is supplied by an external provider. The areas below are being reviewed and should not be interpreted as confirmation that every listed issue affects every page or user.
How to read this section
Areas under review are not automatically confirmed barriers
We use plain language to explain what may be affected, how a user could be impacted and what Oritenga is doing. Resolution dates are published only when a realistic timeframe can be confirmed.
Being assessed
The area is included in ongoing review.
Action considered
A correction or alternative may be provided where practical.
Alternative access
Users can contact Oritenga for assistance.
Area under review
Being assessed
Third-party integrations
Certain embedded or third-party tools may not provide the same level of accessibility as Oritenga-controlled pages.
- What may be affected
- Embedded forms, scheduling tools, media players, widgets or other independently supplied interfaces.
- Possible user impact
- Some controls may behave differently with keyboard navigation, screen readers or particular browser combinations.
- What Oritenga is doing
- Reviewing important user journeys and considering correction, replacement or an alternative access method where practical.
- Alternative access
- Contact Oritenga when an embedded service prevents access to information or completion of an important action.
Area under review
Being assessed
Portfolio media
Some older portfolio images or visual project examples may require improved alternative descriptions.
- What may be affected
- Older screenshots, project mockups, before-and-after examples or image-led case-study content.
- Possible user impact
- A user who cannot perceive the visual may receive insufficient information about the purpose or meaning of the example.
- What Oritenga is doing
- Reviewing meaningful portfolio media and improving text alternatives where additional context is needed.
- Alternative access
- A written explanation of a portfolio example can be requested through the Oritenga contact page.
Area under review
Being assessed
Video content
Some older or externally hosted videos may not yet include complete captions, transcripts or audio descriptions.
- What may be affected
- Video demonstrations, embedded recordings or externally hosted media containing spoken or visual information.
- Possible user impact
- Important information may be difficult to access for users who cannot hear the audio or perceive the visual content.
- What Oritenga is doing
- Reviewing whether captions, transcripts or an equivalent written explanation should be added.
- Alternative access
- Users may request a written explanation of important information presented in a video.
Area under review
Being assessed
Downloadable documents
Some downloadable files may require additional accessibility improvements or an alternative format.
- What may be affected
- PDF files, reports, presentations or other documents made available through oritenga.com.
- Possible user impact
- Reading order, headings, tables, image descriptions or document navigation may not work consistently with assistive technology.
- What Oritenga is doing
- Reviewing important downloadable content and considering accessible document improvements or an HTML alternative.
- Alternative access
- Contact Oritenga to request the information in another reasonable format where practical.
Area under review
Being assessed
Dynamic Shopify components
Certain menus, forms, drawers or app-controlled components may behave differently with particular combinations of browsers, devices and assistive technologies.
- What may be affected
- Navigation menus, contact forms, pop-ups, drawers, filters or other dynamically updated Shopify components.
- Possible user impact
- Focus movement, status announcements or keyboard interaction may not behave consistently in every technical environment.
- What Oritenga is doing
- Reviewing important journeys using keyboard checks, manual inspection and selected assistive-technology testing.
- Alternative access
- Users who cannot complete an action can contact Oritenga and describe the information or service they need.
Review process
Barrier or concern identified
Important user journey reviewed
Correction or alternative considered
Status updated when appropriate
Need an alternative way to access something?
Contact Oritenga
Tell us what information or service you need
You do not need to identify a technical accessibility rule. A clear description of the page, content or action that is difficult to access is enough for us to begin reviewing the issue.
This section may be updated as reviews are completed, new barriers are identified or third-party components change.
External Components
Third-party platforms and services
Some parts of this website may rely on Shopify or other independent service providers. Oritenga may not control every aspect of the code, interface or accessibility support supplied by those providers.
When we become aware of a barrier in a third-party component, we will review whether it can be corrected, replaced or supported through another reasonable way of accessing the information or service.
Connected service structure
01
Oritenga-controlled website
Public pages, content, layouts and forms created and maintained by Oritenga.
02
Shopify platform
Core commerce infrastructure and platform functionality supplied by Shopify.
03
Approved third-party services
External tools or integrations used for forms, scheduling, media or other functions.
Important clarification
External platforms may have separate accessibility conditions
- Some components may be supplied by a provider outside Oritenga’s direct control.
- Oritenga can review barriers in integrated tools and consider practical alternatives.
- A link to an external website does not mean that Oritenga controls or guarantees the accessibility of that website.
If a problem is identified
We will assess whether the issue can be corrected directly, replaced with a better solution or supported by another reasonable method of access.
Alternative Access and Assistance
Need information in another format?
When content on this website is difficult to access, contact Oritenga and tell us what information or service you need.
We will review the request and work with you to provide a reasonable alternative where practical.
Helpful request information
What to include when contacting us
You do not need to identify a technical accessibility standard. A clear description of the difficulty is enough to begin our review.
The page address or page name
The information or service you were trying to access
A brief description of the problem encountered
The alternative format or assistance that may help
How requests are handled
Request received
Oritenga reviews the page, content or service identified in the request.
Access need understood
We may ask for clarification so that we understand what information or assistance is needed.
Practical option reviewed
We consider whether the barrier can be corrected or whether another reasonable access method can be provided.
Response provided
Oritenga communicates the available assistance or the next reasonable step.
Reasonable assistance
Alternative access depends on the individual request
The format or assistance available may depend on the type of content, the technology involved and whether an external provider controls the affected component. Oritenga will consider practical alternatives where they can reasonably be provided.
Accessibility Feedback
Report an accessibility problem
We welcome feedback when something on oritenga.com is difficult to perceive, understand, navigate or operate.
Your report helps us understand the barrier, review the affected page or service and consider an appropriate correction or alternative.
Helpful information
What to include in your report
Share as much of the following information as you reasonably can. You do not need to provide every item before contacting us.
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The page address or page name
Tell us where the problem occurred so we can locate the affected content or feature.
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What you were trying to do
Explain the information, action or service you were attempting to access.
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The accessibility problem encountered
Describe what was difficult, unavailable, unclear or did not work as expected.
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Your browser and device, when known
This may help us reproduce technical problems affecting a particular browser, phone, tablet or computer.
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Assistive technology used, when comfortable sharing it
You may identify a screen reader, voice-control tool, keyboard setup or other assistive technology, but this is optional.
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The best way for Oritenga to respond
Let us know how you would prefer to receive our response or requested information.
Technical knowledge is not required
A clear description is enough to begin our review
You do not need to identify a WCAG rule or provide technical evidence. Tell us what you were trying to access, what happened and what would help you complete the task.
What happens next
How accessibility reports are reviewed
Report received
We identify the page, content, feature or third-party component involved.
Barrier reviewed
We assess the reported difficulty and may request clarification where needed.
Response considered
We review whether the issue can be corrected or supported through another reasonable access method.
Update provided
We communicate the available solution, alternative or next practical step.
Testing and Maintenance
How we review accessibility
Oritenga reviews accessibility during website design, development and ongoing updates.
Our process may include automated testing, keyboard testing, visual checks, content review and manual inspection of important user journeys.
Testing statement
Automated checks and human review work together
The website is reviewed using a combination of automated and manual checks.
Automated tools can identify many potential issues, but they cannot determine complete accessibility on their own. Human review is also required.
Automated checks
Identify potential technical issues
Automated tools can help identify possible problems in page structure, labels, alternative text, contrast and other technical areas.
Automated results are reviewed as indicators, not as proof that a
page is completely accessible.
Manual review
Check how important journeys work
Manual review may include keyboard use, visible focus, browser zoom, forms, menus and the clarity of content and interactive controls.
Human review helps identify usability barriers that an automated tool
may not understand.
Ongoing maintenance
Review accessibility as the website changes
New content, design changes, Shopify updates and third-party services may introduce new accessibility considerations.
Important pages and user journeys may be reviewed again after
significant changes.
Recommended testing areas
What our accessibility review may include
The exact checks used depend on the page, component and type of website update being reviewed.
Keyboard-only navigation
Important content and controls can be reached without a mouse.
Visible focus indicators
The currently focused control can be visually identified.
Heading and landmark structure
Page regions and headings follow a clear, logical structure.
Link and button names
Interactive controls communicate their purpose clearly.
Alternative text
Meaningful images provide useful equivalent information.
Colour contrast
Text and important controls remain sufficiently distinguishable.
Browser zoom
Content remains usable when users enlarge the page.
Form labels and errors
Fields, instructions and correction messages are understandable.
Mobile interaction
Content and controls remain usable across smaller screens.
Menus, modals and drawers
Dynamic components support predictable focus and keyboard use.
Important third-party integrations
Embedded tools and external services are reviewed where they form part of an important Oritenga website journey.
Ongoing review process
Accessibility is considered throughout the website lifecycle
Design review
Structure, readability, interaction and content presentation are considered before development.
Development checks
Page structure, keyboard use, controls and responsive behaviour may be checked during implementation.
Content review
Headings, links, image alternatives, labels and instructions are reviewed for clarity.
Ongoing updates
Important pages may be reviewed again after significant website or third-party changes.
Important clarification
An automated result is not a complete accessibility assessment
A scanner may identify potential technical issues, but it cannot independently determine whether every user can perceive, understand, navigate and operate a website successfully.
Oritenga therefore uses automated findings as one part of a broader review process that may also include manual testing and practical evaluation of important user journeys.
Automated
Potential issues identified
Manual
Important interactions reviewed
Ongoing
Changes assessed over time
Client Project Scope
Accessibility in client projects
This accessibility statement applies to oritenga.com.
It does not automatically represent the accessibility status of every Shopify store, theme or digital product created for a client.
Applies to oritenga.com
It describes Oritenga's accessibility approach for the public pages, content and website components controlled by Oritenga.
Oritenga website scope
Defined by the project agreement
Accessibility requirements for a client store or digital product depend on the services, testing and deliverables confirmed for that specific project.
Project-specific scope
Project-specific requirements
Accessibility commitments should be confirmed before work begins
Accessibility requirements, testing, remediation and any formal conformance target for a client project should be defined in the applicable proposal, statement of work or project scope.
Accessibility requirements
The specific accessibility expectations, affected pages and required functionality.
Testing responsibilities
The manual, automated or assistive-technology checks included in the engagement.
Remediation work
The issues, components or existing content that Oritenga has specifically agreed to correct.
Conformance target
Any agreed WCAG level, reporting requirement or other formal project target.
General project approach
Accessibility considered during design and development
Oritenga considers accessibility when planning website structure, content presentation, responsive layouts and interactive components.
- Clear page and heading structure
- Keyboard and focus considerations
- Readable typography and responsive layouts
- Meaningful links, controls and form labels
- Appropriate treatment of informative and decorative images
The exact implementation depends on the approved design, theme,
applications, supplied content and confirmed project scope.
Specialist services
Included only when expressly stated in the project scope
Specialist accessibility work may require additional expertise, testing, documentation and remediation beyond standard Shopify design and development.
- Specialist accessibility audits
- Testing with disabled users
- Extended assistive-technology testing
- PDF or document remediation
- Formal conformance assessment or reporting
- Remediation of pre-existing third-party applications
These services are included only when they are specifically listed in
the applicable proposal or project agreement.
Recommended scope process
Define the accessibility outcome before confirming delivery
Requirements discussed
The client identifies relevant users, standards, markets and accessibility expectations.
Scope confirmed
Pages, components, testing methods, deliverables and exclusions are documented.
Work completed
Oritenga designs, develops, tests or remediates the items included in the agreement.
Outcome reviewed
The completed work is assessed against the project-specific requirements and agreed deliverables.
Important scope clarification
A public website statement does not create an unlimited client-project commitment
This statement explains Oritenga's approach to accessibility on oritenga.com. It does not automatically add an accessibility audit, specialist testing, remediation programme, certification or formal conformance report to every client project.
Oritenga remains responsible for accessibility services and deliverables that are expressly included in the applicable project agreement.
Shared project inputs
Accessibility can depend on work and content from several parties
A Shopify store may include Oritenga-created work, client-supplied content, Shopify platform functionality and independent applications.
Responsible for the accessibility work and deliverables included in the confirmed scope.
Responsible for accurate content, instructions, approvals and materials supplied for the project.
Shopify controls parts of the underlying platform and core functionality.
Independent providers control their own applications, tools, interfaces and updates.
Client-project clarification
The accessibility scope for each client project is defined by its proposal and agreement.
Oritenga considers accessibility during Shopify design and development, while specialist audits, user testing, document remediation and formal conformance reporting are included only when specifically agreed.
Public statement
Applies to oritenga.com
Client project
Defined by the confirmed scope
Specialist services
Included only when expressly stated
Statement Details
Statement information
This information identifies the organisation responsible for the website, the accessibility target used and the current review status of this statement.
- Website owner
- Oritenga Limited New Zealand
- Website covered
- oritenga.com Public Oritenga website
- Contact
- info@oritenga.com Accessibility questions and feedback
- Accessibility target
- WCAG 2.2 Level AA Guiding accessibility standard
- Statement status
- Ongoing review Updated as the website and services evolve
- Last reviewed
- July 2026 Most recent statement review
- Next planned review
- Following significant website changes The statement may also be reviewed when an important accessibility concern is identified.
Review-date principle
Dates are updated only after an actual review
Oritenga does not use an automatically changing review date. The “Last reviewed” date should be updated only when the accessibility statement and relevant website information have genuinely been reviewed.
Owner
Oritenga Limited
Target
WCAG 2.2 Level AA
Status
Ongoing accessibility review
Accessibility feedback
Help us improve accessibility
Accessibility improves through ongoing review and real user feedback. Tell us when something on this website is difficult to access and we will investigate the issue.
- Choosing a selection results in a full page refresh.
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